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Removing phone and keywords fields from user endpoints

Application date: January 15, 2026 We are removing phone and keywords fields from all user-related endpoints. Customers using these fields should update their integrations accordingly.

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Image message sending via direct upload

Application date: January 15, 2026 We are changing how image messages are sent via the API. What’s changing:
  • Image messages can no longer be sent using direct file uploads (form-data) through:
    POST /v2/messages
  • Instead, you must use public URLs to upload images.
Who is affected:
  • Businesses sending messages via the message API
  • Anyone uploading image messages via direct file upload
Why this change:
  • This harmonizes how media is handled across the API and ensures consistent processing of image messages.