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PATCH
/
conversations
/
{conversation_id}
Update conversation
curl --request PATCH \
  --url https://api.partoo.co/v2/conversations/{conversation_id} \
  --header 'Content-Type: application/json' \
  --header 'x-APIKey: <api-key>' \
  --data '
{
  "status": "open",
  "assigned_user_id": "USER_ID"
}
'
{
  "status": "success"
}

Authorizations

​
x-APIKey
string
header
required

The authentication system on Partoo API is using API Key that should be put in the header of the request (the name of the header is x-APIKey). An api_key is linked to a user. This user's role will give you different access level to the API features.

Path Parameters

​
conversation_id
integer
required

The id of the conversation to update

Body

application/json

Request body to update a Conversation

​
status
enum<string>

You can close or re-open the conversation.
It will change the "is_solved" boolean of the conversation but it won't change the is_expired.
If the conversation is expired we can't re-open it.

Available options:
open,
closed
​
assigned_user_id
enum<string>

Only for enterprise organizations. The user will be assigned to the conversation.

You can only assign a conversation to a user that:

  • is active
  • is of type human (not bot)
  • has access to the conversation
Available options:
USER_ID,
unassigned

Response

OK

​
status
enum<string>
Available options:
success